Tennessee Promise

Computer Help Desk Walk-Up Service

The walk-up service is maintained by the Information Technology Services (ITS) Department. This service is available to students and employees with a valid Southwest identification (ID) card and provides web, email and telephone support.

We are a "quick help" service, so while we are not able to fully instruct you on how to use your computer or software, we are happy to help resolve problems as they arise. Our goal as a team is to help you in every way possible to address computer related problems before they become an obstacle to learning or productivity.

Services Available

  • Email accounts
  • Password resets
  • Login problems
  • Browser problems
  • Internet access
  • Support of Microsoft Application Suites
  • Assistance with some admissions and registration difficulties
  • Wireless network access (see Wireless at Southwest)
  • Referrals to the appropriate areas for assistance

Services Not Available

  • Laptop and desktop drop-off service
  • Third party software
  • Software installation
  • Hardware repairs or removal including, but not limited to, RAM upgrade, hard drive installations, keyboard replacements, etc.
  • Mobile phone email configuration

Contacting the Help Desk

  • Help Line: 901-333-HELP (4357) available between 8 a.m. and 4:30 p.m. weekdays.
  • Online Form and After Hours: Submit a Student Technical Support Request.
  • Walk-up: The walk-up service is located on the first floor of the Bert Bornblum Library next to the Reference desk. As you enter the main doors of the library, turn left at the end of the Circulation desk and look for room 113. We are open Monday through Friday from 8 a.m. to 4:30 p.m.

Policies