Refund Policy

[Credit Courses] [Non-Credit Courses] [Refund Dates] [Fees Applicable for Refunding] [Appeal Procedures]

Credit Courses

Maintenance, Tuition and Technology Access Fees

Students enrolling in less than 12 credit hours and officially drops or withdraws during the refund period may receive a refund for any unused portion of the maintenance, tuition and technology access fees paid.

Students enrolling in more than 12 credit hours receive the benefit of additional course work at no additional cost. Therefore, dropping or withdrawing from classes during either the 75% or 25% refund period may or may not result in a refund.

Students who withdraw after the last day of the 25 percent refund period is not entitled to any refund. All refund periods will be rounded up or down to the nearest whole day if necessary.

A 100 percent refund will be provided on behalf of a student whose death occurs during the semester; to students who are compelled by the College to withdraw; or to students absent from the College in excess of 30 days while on documented active military duty.

Southwest complies with all federal regulations regarding refunds for financial aid recipients, including specific requirements for first-time students.

When the beginning and ending dates for a course are different from the published date the 75/25 percent refund provision will be adjusted accordingly.

All tuition payments made by check are subject to a four week waiting period when processing refunds.

Note: All refunds will be processed in check form.

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Non-Credit Courses

A full refund of non-credit course fees will be granted if requested at least two business days prior to the course start date. There are no refunds thereafter. If you need to cancel your registration, call the Continuing Education office during normal office hours [8 a.m. - 4:30 p.m.] at (901) 333-4207 or the Computer Resource Center at (901) 333-4277. If for any reason the college cancels the class or is unable to fulfill your registration request, you will receive a full refund of non-credit course fees four to six weeks from the date the payment was processed. Any exceptions to this stated refund policy must be submitted using the refund appeal process stated in the College Catalog.

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Refund Dates

Please check Refund Information.

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Fees Applicable for Refunding

**Refundable Charges and Refund Periods**
Student Charges	100%	75%	25%
Maintenance	Yes	Yes	Yes
RODP Maintenance	Yes	Yes	Yes
Out of State Tuition	Yes	Yes	Yes
RODP Out of State Tuition	Yes	Yes	Yes
Technology Fee	Yes	Yes	Yes
RODP Online Fee	Yes	Yes	Yes
Campus Access Fee	Yes	No	No
Student Activity	Yes	No	No
International Fee	Yes	No	No
Application Fee	No	No	No
Late Fee	No	No	No
Defer Service Fee	Yes	No	No
Music Fee	Yes	Yes	Yes
Lab Fee	Yes	Yes	Yes

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Appeal Procedures for Fees and Refund

A student may appeal the assessment, application, calculation or interpretation of any Southwest fee, charge, deposit, or refund, or any action by the college connected with fees and charges. Questions should be directed to personnel in the Cashier's Office. If a student is not satisfied with the resolution made by the Cashier's Office, a written appeal can be made to the Manager of the Cashier's Office or the Director of Fiscal Operations. Further appeals may be made to the Vice President for Business, Finance and Information Systems and then to the President of the College.

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